If not, you can enable them one-by-one to find the culprit. If it works now, your issue is most likely caused by an add-in.ĭisable them all and see if the issue still occurs. If that still doesn't solve it for new messages Ĭan you repro this issue in Outlook Safe Mode? It bypasses the auto-discover feature and added the disappearing mailbox.
In the new window, select ‘mailbox features’. From the list of shared mailboxes, double click on the one you’d like to apply the retention policy to. From the panel at the top, select ‘Shared’. Then, from the left hand side panel, click on ‘Recipients’. Or do you have AutoPreview enabled and part of the body text is shown correctly in the message list?ĭo you have a virus scanner installed which integrates itself with Outlook? Uninstall this integration part of your virus scanner and try again you'd still be sufficiently protected by your on-access scanner part of the virus scanner. > Advanced tab > in the mailboxes group box, click Add > Enter the mailbox email address and click OK. Select a pre-made retention tag from the list and then click ‘OK’. This can be a problem if you check your mail from more than one computer and on your phone. That's why you no longer see them on the phone once they are downloaded on Outlook. What do you mean with "can see the text in the body of the email until he opens it"?ĭo you mean that the text is visible in the Reading Pane but not when the message is double clicked to be opened in its own window? The default Outlook setting for a POP account is to delete messages from the server when they are downloaded on an Outlook account. If any, please go to File > Options > Add-ins and disable suspicious add-ins to see if the issue will happen again.
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